Terms of Service

Acceptance of terms.

These Terms of Service ("Terms") are a binding agreement between you and SAVAGE PIXEL LLC, a Wyoming limited liability company with its principal place of business at 412 Sumner St, Sheridan, WY 82801.

By accessing savagepixelseo.com, submitting our contact form, or engaging us for services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the site or engage us.

Eligibility.

You must be at least 18 years old and capable of entering into a binding contract under the laws of your jurisdiction. If you use the site or engage us on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms, and references to "you" in these Terms include that entity.

Use of this website.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the site for personal or business evaluation of our services. All other rights are reserved.

The site is provided "as is". We do our best to keep it accurate, secure, and online, but we do not promise zero downtime, error-free operation, or that information here is current beyond the "last updated" date of each page.

We may, at any time and without notice, modify, suspend, or discontinue any part of the site. We may also block access from IP ranges, accounts, or actors abusing it.

Prohibited conduct.

You agree not to:

• Scrape, mirror, or republish substantial portions of the site without our prior written permission.
• Attempt to gain unauthorized access to the site, related systems, or any other user's data.
• Probe, scan, or test the vulnerability of the site or circumvent any security measure. (Responsible vulnerability reports are welcome — see our Trust & Security page.)
• Interfere with the normal operation of the site, including via denial-of-service attacks, malware, or excessive request volume.
• Submit false, misleading, or fraudulent information through the contact form, or use the form to send unsolicited commercial communications.
• Use the site or any output of our services to violate any applicable law, infringe any third party's rights, or promote illegal activity.
• Use the site or our services to train AI models, build competing products, or scrape content for commercial reuse.

How an engagement works.

When you hire SAVAGE PIXEL to build a website, run an SEO program, or perform an audit, the scope of work is documented in writing — typically as a proposal or Statement of Work ("SOW") that lists deliverables, milestones, fees, and timeline. The SOW, together with these Terms, forms the complete agreement for that engagement unless we sign a separate Master Services Agreement.

Scope changes.

If the work changes meaningfully after kickoff — new pages, new integrations, new KPIs — we issue a written change order that documents the revised fee, timeline, and any new deliverables before starting the change. We do not perform additional billable work without your written approval.

Communication & cadence.

Async by default — email, Linear, and a recurring demo call. During business hours (Monday — Friday, 8 AM to 5 PM Mountain Time) we respond to client communications within 4 business hours. We do not work nights, weekends, or US federal holidays as a rule, and we do not expect our clients to either.

Client responsibilities.

To deliver on time, we need you to:

• Designate a single decision-maker authorized to approve work and unblock us within 2 business days of a request.
• Provide timely access to existing systems (DNS, hosting, CMS, analytics, version control) needed to perform the work.
• Provide content, brand assets, and approvals per the agreed timeline. Delays caused by you may push the schedule and may incur a stand-by fee where the delay materially blocks our team.
• Pay invoices in accordance with Section 7.
• Comply with all applicable laws in your operation of the delivered website and any data you collect through it.

Fees & payment.

Intellectual property.

What you own.

Upon full payment for a project, we assign to you all right, title, and interest in the custom code, copy, designs, and content we created specifically for you under the SOW (collectively, the "Deliverables"). You receive source code, exported assets, and any keys or credentials we created on your behalf.

What we keep.

• Our pre-existing tools, internal frameworks, code libraries, and methodologies, including any improvements or generalizations we make during your project.
• General know-how, ideas, techniques, and residual knowledge learned during the project, provided we do not use any confidential information of yours.
• The right to display non-confidential work in our portfolio, case studies, and marketing materials, unless you ask us not to in writing.

We grant you a perpetual, worldwide, royalty-free, fully paid license to use any of our pre-existing tools that are embedded in your Deliverables, solely as part of those Deliverables.

Third-party assets.

Where Deliverables include third-party assets (fonts, stock images, plugins, open-source code), those assets are subject to their respective licenses. We document all third-party licenses in the project handoff and we will not include any asset whose license is incompatible with your stated use without flagging it first.

Confidentiality.

We treat any non-public information you share with us in connection with an engagement — including strategy, financials, customer data, internal documents, source code, and credentials — as confidential. We use such information solely to perform the work, share it only with personnel and sub-processors who need it to do so, and protect it with at least the same care we use for our own confidential information.

Confidentiality obligations survive termination of the engagement for three years, except for trade secrets, which we protect for as long as they remain trade secrets. We will sign a separate NDA on request; for most clients, this section is sufficient.

Confidentiality does not apply to information that: (i) is or becomes public through no fault of ours; (ii) we already had without obligation of confidence; (iii) we receive from a third party with no duty of confidentiality; or (iv) we are legally compelled to disclose, provided we notify you of the request where legally permitted.

Data protection.

Where we process personal data on your behalf in connection with an engagement, we act as a "processor" (GDPR) or "service provider" (CCPA), and you are the "controller" or "business".

We will: (a) process personal data only on your documented instructions; (b) ensure persons authorized to process personal data are subject to confidentiality obligations; (c) implement appropriate technical and organizational measures to protect personal data (described on our Trust & Security page); (d) assist you with data-subject requests, breach notification, and data-protection impact assessments; and (e) on termination, return or delete personal data per your written instructions.

A separate Data Processing Agreement (DPA) is available on request and is required for engagements involving EU/UK personal data, special-category data, or substantial volumes of California residents' data.

Third-party services.

Our work commonly integrates with third-party services (hosting providers, content management systems, payment processors, analytics tools, email services). Those services are governed by their own terms and privacy policies, and we are not responsible for their availability, accuracy, or conduct.

We will, on request, document the third-party services we propose to use in your engagement before integrating them, and substitute a comparable alternative if you have a reasonable objection.

Warranties & disclaimers.

We warrant that:

1. The Deliverables are original to us or properly licensed from third parties.
2. The work is performed with reasonable care and skill, consistent with industry norms for studios of our size and type.
3. The Deliverables conform in all material respects to the description in the SOW at the time of delivery.

For 30 days after launch, we will fix any reproducible non-conformance in the delivered work at no additional charge. After 30 days, fixes are billable at our standard rate, unless covered by an active retainer.

EXCEPT AS STATED ABOVE, THE WORK AND THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Limitation of liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAVAGE PIXEL'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO AN ENGAGEMENT OR YOUR USE OF THE SITE WILL NOT EXCEED THE GREATER OF (i) THE TOTAL FEES YOU PAID US IN THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE THOUSAND DOLLARS ($1,000).

NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

These limits do not apply to: (a) your obligation to pay undisputed fees due; (b) breach of confidentiality; (c) indemnification obligations; (d) gross negligence or willful misconduct; or (e) anything that cannot be limited under applicable law (such as, in some jurisdictions, death or personal injury caused by negligence, or consumer rights).

Indemnification.

By us. We will defend, indemnify, and hold you harmless from any third-party claim that the Deliverables, as delivered by us, infringe a US copyright, trademark, or trade secret of that third party, and will pay amounts finally awarded against you (or settled with our written consent), provided you (i) notify us promptly, (ii) give us sole control of the defense and settlement, and (iii) cooperate at our expense. If a Deliverable is found to infringe, we may at our option modify it, replace it, or refund the fees paid for the infringing portion.

By you. You will defend, indemnify, and hold SAVAGE PIXEL LLC and its personnel harmless from any third-party claim arising from: (a) your content, data, or instructions we relied on; (b) your operation of the delivered website; (c) your breach of these Terms; or (d) your violation of any law or third-party right.

Term & termination.

Retainers.

Month-to-month. Either party may terminate with 30 days' written notice, effective at the end of the then-current paid month. We will finish in-progress work, deliver everything we've completed, and assist with a clean handoff.

Fixed-fee projects.

Continue until the SOW's deliverables are accepted, or until terminated. Either party may terminate the SOW for material breach if the breach is not cured within 15 days of written notice describing the breach in reasonable detail. On termination for our uncured material breach, we will refund fees prepaid for work not yet performed. On termination for your uncured material breach or for your convenience, you will pay for all work performed through the termination date at our standard rates.

Survival.

Sections that by their nature should survive termination will do so, including Sections 8 (IP), 9 (Confidentiality), 10 (Data protection), 12 (Warranties), 13 (Liability), 14 (Indemnification), 16 (Disputes), 19 (General provisions), and accrued payment obligations.

Disputes & governing law.

Informal resolution. Before either party files a formal action, the parties will attempt to resolve the dispute in good faith for at least 30 days, starting on written notice describing the dispute. Notice for this purpose may be sent to legal@savagepixelseo.com.

Governing law. These Terms and any dispute arising out of or relating to them are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Venue. Any judicial action must be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and each party irrevocably consents to personal jurisdiction and venue there.

Jury & class-action waiver. To the extent permitted by applicable law, each party waives any right to a jury trial and to participate as a representative or member of any class in any proceeding arising out of these Terms.

Equitable relief. Either party may seek immediate injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information, without first complying with the informal-resolution clause.

Force majeure.

Neither party is liable for any failure or delay in performance to the extent caused by events outside its reasonable control — including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, cyberattacks, internet or telecommunications failures, power outages, or outages of major upstream providers — provided the affected party notifies the other promptly and uses reasonable efforts to mitigate. Payment obligations for work already performed are not excused.

Modifications.

We may modify these Terms by posting an updated version on this page and updating the "Last updated" date. For changes that materially affect your rights, we will give at least 30 days' advance notice by email to active clients. Your continued use of the site or our services after the effective date constitutes acceptance of the updated Terms. If you do not accept a material change, your sole remedy is to stop using the site and to terminate any active engagement under Section 15.

General provisions.

• Entire agreement. These Terms, together with our Privacy Policy and any signed SOW, MSA, or proposal, constitute the entire agreement between the parties and supersede all prior discussions and writings.
• Assignment. Neither party may assign these Terms without the other's written consent, except that either party may assign to a successor in connection with a merger, acquisition, or sale of substantially all assets.
• Severability. If any provision is held invalid or unenforceable, the rest of these Terms remain in effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. A failure or delay in enforcing any right is not a waiver of that right.
• Notices. Notices must be in writing and sent to the email address on file (for you) or to legal@savagepixelseo.com (for us). Notices are deemed received the next business day after sending.
• Independent contractor. SAVAGE PIXEL LLC is an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.
• Export & sanctions. You represent that you are not located in, and will not export the Deliverables to, any country or person subject to US export-control or sanctions law.
• Government end-users. The Deliverables are "commercial items" as defined in 48 CFR § 2.101, and any use by a US Government end-user is subject to commercial-item license terms only.

Contact.